Privacy policy

E-Ambiances By Exclusive Ambiances is committed to keeping your private information secure and private as you browse our site and order items. We  do not share your information with other parties except forwarding (shipping) company for delivery purpose.  We do not engage in the sale or distribution of any customer personal information and we are committed to keeping this policy in place indefinitely.

 

Order Procedure and Policies

How to place an order

  • Please review and select your desired product including PDF files for dimensions, color variations, prices and catalog of each line.

  • Email us your order to orders@e-ambiances.com including brand name, model name, quantity, color, product code and price to review by our sales team for accuracy and confirmation.

  • Our sales team will be in touch with you, if further details needed; otherwise we'll issue you a proforma invoice by email to be reviewed by you.

  • We require your confirmation of the proforma invoice by email to process your order. Invoice is due in total amount upon your approval of the proforma. Please note we do not process any order unless the invoice paid in full via Paypal.

Fabric Swatches and Material Finishes

Fabric swatches and materials are for reference only. Actual colors and finishes may vary slightly.

Product Packaging

Product packaging is part of the product purchase. Some items may require special packaging or crating in wood for which there will be an additional charge. we'll notify you about the cost before issuing the final invoice.

 

Payment Policy

  • All prices are in Euro, however we could issue adjusted invoice in client's (buyer) preferred currency. please inform us while placing your order.

  • We ONLY accept Paypal for payments.

  • Invoice is due in full upon approval of the proforma by the client (buyer).

 

Shipping Policy

  • Free Shipping

Free shipping in Italy for orders over 250 Euro.

Free shipping in Europe for orders over 1500 Euro.

Free shipping in the US and Canada for orders over 5000 Euro.

Free shipping in Mexico, Central America and South America for orders over 5000 Euro.

Free shipping in Middle East and North Africa for orders over 5000 Euro.

Free shipping in Asia and Far East for orders over 5,500 Euro.

Free shipping in Australia and New Zealand for orders over 6000 Euro.

  • E-Ambiances By Exclusive Ambiances is not responsible for any loss or damage during shipping, however we try our best to have a hassle free shipping for you by utilizing internationally reputable forwarding companies.

  • Approximate delivery time for the majority of our suppliers is 16-18 weeks, however it would be shorter for delivery addresses in Europe (approximately 4-8 weeks varies by manufacturers).

  • Client (buyer) is solely responsible for any import and tax duties for the shipment. The forwarding company will contact the client upon arrival of the shipment to notify about any import/ tax duties and arrange for payment and delivery time.

  • It is the responsibility of the client (buyer) to be available during time of delivery arranged with forwarding company, otherwise additional expenses for unshipped goods are the responsibility of the client (warehouse charges, return to manufacturer, etc.).

  • All orders require signature upon delivery as proof of receipt.

  • Client (buyer) requires to inspect the shipment upon arrival for any damage or issues and take picture for documentation and claim- if applicable. Please notify us immediately (up to 48 hours upon delivery) to review your case for consideration. 

  • E-Ambiances By Exclusive Ambiances provides "White Glove" delivery service in major cities in Europe, Canada and US. It includes organized delivery time with client (buyer) and forwarding company, set up and installation of all applicable products and removal of packaging materials. Please contact us for details.

  • Orders directly ship from manufacturers to almost any county. Please notify us the delivery address while placing your order for confirmation.

  • Client (buyer) could buy additional insurance coverage for the shipment. Please let us know while placing your order.

 

Return/ Exchange Policy

We DO NOT accept any return or exchange. E-Ambiances By Exclusive Ambiances highly recommends to utilize our registered designers technical knowledge to have the best shopping experience.

 

Architect/ Interior Designer Registration Policy

International Architects and Interior designers could register their company/ name in our VIP directory to get distributed among interested clients around the world who appreciates uniqueness and luxury.

There is an annual membership fee to get registered in our VIP directory. please contact us for details: directory@e-ambiances.com

NOTE:

  • E-Ambiances By Exclusive Ambiances does not have any control over designer selection by clients. Clients are free to select and work with any architect/ interior designer internationally by their own responsibly.

  • E-Ambiances By Exclusive Ambiances is not responsible for any issue arises between the architect/ interior designer and the client.

  • Clients are solely responsible to select and work with any architect/ interior designer.

  • E-Ambiances By Exclusive Ambiances does not charge any fee to provide the VIP directory to clients.

 

New Manufacture/ Supplier Policy

New manufacturer/ supplier could contact us via email and introduce their company and products to review by our team for adding to our lines: new@e-ambiances.com

There is an annual membership fee and it's due upon approval of the new company beside mutual agreement between E-Ambiances By Exclusive Ambiances and the new company. Please contact us for further details about membership fee and marketing campaigns: new@e-ambiances.com

 

Currency Converter

 

NOTE: The exchange rates are daily approximate rates to provide an idea and estimation for buyers. Please read our "payment policy" section on top. PayPal uses "interbank exchange rates". please check www.paypal.com for further information about currency conversion.

 

 

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